NDIS Provider Rankings by Trust Score

The NDIS Trust Index ranks 26468 Commission-registered NDIS providers across Australia by a 100-point transparency score. Use the rankings below to compare public evidence about business legitimacy, web transparency, regulatory standing, market signals, and audited integrity indicators. The rankings cover providers on the NDIS Commission register only. Providers not on that register are handled separately through the Verification Hub sample/manual workflow.

What the Trust Score measures

The Trust Score is not a quality-of-care rating. It is a transparency and accountability signal, built from data the provider has chosen to make public and from records held by Australian regulators. The public score is normalised from five audited components:

• Business Legitimacy (35 raw points): ABN status, ABN age, GST registration, ASIC or sole-trader structure, entity type, and name stability.
• Public Transparency (30 raw points): website presence, website accessibility, HTTPS, disability or NDIS content, contact channels, and public address information.
• Regulatory Standing (20 display points): current Commission-register status and NDIS Commission compliance actions, with severity tiers and time decay.
• Market Signals (15 display points): per-provider address, registration-group and contact-detail signals. Area-level patterns are context only, not score inputs.
• Integrity Signals (35 raw points): shell indicators, direct ABN cancellation and reinstatement history, shared contacts, co-location density, and business-name churn.

How the bands work

Scores fall into five bands. Excellent (95 and above) means top-tier transparency across all audited dimensions. Good (85 to 94.9) means strong public evidence and a clean or well-explained record. Fair (58 to 84.9) means several gaps worth checking before engaging. Poor (below 58) means significant transparency, business-record, or compliance concerns. Not Operating is used where the provider is not currently shown as operating on the register or has a status such as banned, suspended, revoked, deregistered, voluntarily withdrawn, or ABN-cancelled. Not Operating records stay listed so participants can identify providers they may have previously used.

How this differs from the NDIS Commission register

The Trust Index is not the NDIS Commission's provider register. The Commission's register tells you whether a provider appears in the register. It does not explain how long the underlying ABN has existed, whether the provider has a live website with disability content, or whether the provider has NDIS Commission compliance actions on record. The Trust Index pulls from the Commission register, the Australian Business Register, ASIC and ACNC records, compliance data, and the live web presence of each provider, then publishes a consistent transparency score for each registered provider.

The Trust Index is also not a complaints register or a review site. We do not publish participant reviews. Every flag and every score is derived from a verifiable public source. If you see a score you believe is wrong, contact us and we will recheck the underlying data.

Top-line state of the market

Of the 26468 registered provider records in the index, the strictest bands are deliberately hard to reach. Many records have limited public transparency, a stale or missing web presence, a young ABN, or a status that means the provider is no longer operating on the register. This is why the table is useful as a screening tool: it shows which public records deserve a closer look, not which providers are best for any individual participant.

How to use the rankings

Filter the table by the characteristic you care about. Researchers can isolate providers with shared contact details or compliance actions. Participants and plan managers can sort registered providers within a state to shortlist records worth checking. Regulators and journalists can export filtered views for further analysis. For shortcuts, jump straight to the 100 highest-scored providers or the 100 lowest-scored registered providers.